Shipping and Return Policy.
Ayla Scarves Shipping and Return Policy:
1. Order Processing and Shipping
Once an order is placed, we strive to process and dispatch it within 5 business days. Shipping times may vary depending on your location and the courier service selected during checkout. Please refer to the estimated delivery times provided during the checkout process.
2. Shipping Fees
Shipping fees are calculated based on the destination and the selected shipping method. The applicable fees will be displayed at the checkout before the completion of your purchase.
3. Return Policy
Returns are accepted under the following conditions:
- Returns must be initiated within 14 days of the date of order or upon receipt of the product through the shipping courier at your doorstep.
- If the return is due to an incorrect product being delivered, the return is free of charge for the customer.
- For returns related to the correct/ordered/desired item, the customer is responsible for covering the return fees to the courier company.
Return Process
To initiate a return, please contact our customer service team at [email protected]. When returning an item, ensure it is unused, in its original packaging, and in the same condition as when you received it. Include the original order invoice or receipt with the returned item.
Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via the original method of payment within 14-30 days.
Exchanges
If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item on our website.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our shipping and return policy, please reach out to us at [email protected].